Quick answers to the questions we hear most often. Can’t find what you’re looking for? Contact us.
Do you deliver across the UAE?
Yes. We deliver free of charge on all orders across all 7 emirates. See our Shipping & Delivery page for details.
Can I pay cash on delivery?
Yes. Cash on delivery is available — choose it at checkout and pay when your order arrives.
How do I track my order?
See our Track Your Order page to learn how order updates and order status work.
How long does delivery take?
Most orders arrive within a few business days, depending on your emirate. Remote areas may take a little longer.
What is your return policy?
Unused, unopened items in original packaging can be returned within 7 days of delivery. Full details are in our Returns & Refunds policy.
Do you sell specific brands?
We stock many leading pet brands — you can browse everything in our shop. Availability varies, so if you’re looking for something specific, check the shop or contact us.
Do you offer advice on pet food?
We share general guidance in our guides and product descriptions. For health issues or specific dietary needs, please consult your veterinarian.
How do I contact you?
Reach us through our contact page — we’re happy to help with anything else.