Changed your mind or received the wrong item? Here is how returns and refunds work at PetPulse UAE.
7-day return window
Unused, unopened items in their original packaging can be returned within 7 days of delivery.
How to start a return
To start a return, contact us with your order number. We will confirm the return before you send anything back — please do not ship items to us until we have confirmed.
Damaged, defective or wrong items
If your item arrives damaged, defective or wrong, please report it within 48 hours of delivery, with a photo if possible. We will offer a replacement or a full refund.
Items that cannot be returned
- Opened food, supplements or medicines — for safety and hygiene reasons, these cannot be returned once opened.
- Items damaged after delivery through misuse.
Refunds
Refunds are issued to the original payment method. For cash-on-delivery orders, refunds are made by bank transfer or store credit, as agreed with you. Please allow a few business days for processing.
Return shipping
The customer covers return postage, unless the item arrived damaged, defective or wrong — in which case we cover it.
Questions about a return? Contact us and we will help.