Who we are
PetPulse UAE is an online pet store operating at petpulseuae.com.
We sell pet food, litter, toys, bedding and care products and deliver orders across the United
Arab Emirates. This policy explains what information we collect when you use this website and
what we do with it.
Information we collect
- Order information — the name, email address, phone number and delivery
address you give us at checkout, along with what you ordered and any delivery notes. - Account information — if you create an account, your email address,
name and order history. - Messages — anything you send us through the contact form or the chat
window on this site. - Reviews — reviews or comments you choose to leave on a product page.
- Technical information — your IP address, browser and device type, and
the pages you visit. This is generated automatically by web servers and by the cookies needed
to run a shopping cart.
Payments
We currently offer cash on delivery and payment by
Apple Pay or Google Pay, processed through our payment provider. We do not
receive or store your full card details; those are handled by the payment provider.
How we use your information
- To accept and process your order, take payment and deliver it.
- To contact you about your order, a delivery or a question you have asked.
- To keep records of sales that we are required to keep for accounting and tax purposes.
- To prevent fraud and misuse of the website.
Who we share it with
We do not sell your personal information. We share it only with the services needed to run
the store and fulfil your order: the delivery partners who carry your parcel, our payment
provider, our website host, and the software services that provide this website’s shop, forms
and support chat. We may also disclose information where the law requires it.
How long we keep it
Order records are kept for as long as we need them for accounting, tax and warranty
purposes. Account information is kept until you ask us to delete it. Messages you send us are
kept while we deal with your query.
Cookies
This site uses cookies that are necessary for it to work — for example, remembering
what is in your cart while you shop and keeping your checkout session secure. Services
embedded in the site (such as the payment provider and the support chat) may set their own
cookies when you interact with them. You can delete or block cookies in your browser settings;
if you block the essential ones, the cart and checkout will not work.
Your choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us
to delete it. You can do this through our contact page.
Security
The site is served over an encrypted HTTPS connection. Access to customer information is
limited to the people who need it to run the store.
Changes to this policy
If we change how we handle personal information, we will update this page.
Contact
For any question about this policy or your information, please use our
contact page.
Please use our contact page and we will reply to the email address you give us.